Personal information

Name: Sander
First name: Ramona
Date of birth: 8 February 1978
Place of birth: Berlin
Marital status: single, no children

Work profile

01/2018 – today

Business Coach, Trainer, management consultant

10/2020 – 12/2021

General Manager
Slowdown Hotel Travemünde, Schleswig- Holstein

09/2019 – 10/2020

General Manager / Lecturer
Best Western Hotel Goldenes Rad, Friedrichshafen

07/2018 – 08/2019

Ass. General Managerin Hotels Germany
Precise Collection, Germany

01/2018 – 07/2018

Freelance lecturer
Schleswig-Holstein

06/2016 – 12/2017

Manager
4* Hotel Aurelia, Aldingen
4 star business hotel

08/2015 – 05/2016

Consultant Revenue & Yield Management

Medium-sized Hotel Ltds
02/2013 – 07/2015

Hotel manager

Hotel Zuffenhausen, Stuttgart
3 star business hotel, 119 rooms, 2 F&B outlets
Banquet capacities of up to 95 people

• Independent and responsible management of the hotel business, including budget responsibility
• Development and demonstration of new sales and customer concepts
• Acquisition of new customers; market and competitor monitoring
• Planning and implementation of sales & marketing measures
• Preparation, implementation, and controlling of financial planning
• Quality assurance, compliance and optimisation of general service and quality standards
• Care for international customers and guests
• Management, coordination and continued education and training of employees
• Preparation of long-term price and return guidelines and of a primary overbooking and security strategy
• Budgeting and forecasting responsibility/ Fairmas
• Optimisation of daily revenue through efficient use of revenue management tools / Fairmas / Busy Rooms
• Price monitoring and identification of peak periods as well as derivation of future actions to increase sales
• Frequent analysis of performance, demand and competition by adapting sales strategies to relevant developments
• Cost Controlling
• F&B Cost Controlling
• Destination Analyses/ preparation of Comp Set
• Support of Hotel Haus Duden - Leisure Segment/Yielding

11/2012 – 01/2013

Front Office Manager

City Aparthotel, Munich
3 star business/boarding hotel, 92 rooms, 1 F&B outlet

• Training of employees
• Conducting of job interviews
• Contact to groups (Preliminary sessions and de-briefings)
• Guest relations and complaint management
• Payment and Reservation checks
• Responsibility for a staff of 8 employees
• Checking of invoices/ creditors/ debtors

01/2012 – 10/2012

Front Office / Reservation Agent

Hotel Ibis, Munich- Garching
2 star hotel, 105 rooms, 1 F&B outlet, banquet capacities of up to 200 people

• Reception and processing of single and group reservations
• Checking of bookings
• Allocation of rooms
• Maintenance and daily update of all electronic distribution channels
• Optimisation of capacities
• Optimisation of revPAR
• Market analyses and comparisons
• Active sale of all services
• Collaboration on revenue budget
• Forecasts
• Reporting
• Preparation of statistics
• Training of new employees
• Training of employees and interns
• Employee management and motivation
• Complaint management

03/2011 – 12/2011

Night Auditor employee

Wilkon e.K, Hotel Ibis Munich- Garching
2 star hotel, 105 rooms, 1 F&B outlet, banquet capacities of up to 200 people

• Reception and processing of single and group reservations
• Checking of bookings
• Allocation of rooms
• Active sale of all services
• Collaboration on revenue budget
• Forecasts
• Reporting
• Preparation of statistics
• Training of new employees

02/2011 – 03/2011

Move to Munich and preparation of degree programme for hotel management

08/2010 – 01/2011

Work & Travel Switzerland

03/2010 – 08/2010

Assistant Front Office Manager

Hotel Royal St. Georges, Interlaken, Switzerland
4 star hotel, 96 rooms, 3 F&B outlets, banquet capacities of up to 500 people

• Reception and processing of single and group reservations
• Checking of bookings
• Allocation of rooms
• Maintenance and daily update of all electronic distribution channels
• Optimisation of capacities
• Optimisation of revPAR
• Market analyses and comparisons
• Active sale of all services
• Collaboration on revenue budget
• Forecasts
• Reporting
• Preparation of statistics
• Training of new employees
• Training of employees and interns
• Employee management and motivation
• Complaint management

06/2009 – 03/2010

Property Manager

Hotel Künstlerherberge Spiekeroog
4 star hotel, 25 rooms, 1 F&B outlet

• Reception and care of hotel guests at the reception desk
• Processing reservation requests via e-mail, telephone, and fax
• Allocation of rooms and maintenance of master data
• Preparation of daily and monthly closings
• Maintenance of statistical data
• Cash management and accounting
• Credit notes and billing
• Independent processing of hotel correspondence
• Confident management of complaints
• Preparation and follow-up of housekeeping lists
• Filing management

05/2008 – 05/2009

Guest Relation Manager

Hotel Pullman Stuttgart Fontana, Stuttgart
4 star hotel, 252 rooms, 4 F&B outlets, spa area

02/2008 – 04/2008

Guest Service Manager

Express by Holiday Inn, London –Greenwich
3 star hotel, 162 rooms, 1 F&B outlet, spa area

04/2007 – 02/2008

Executive Housekeeper

City Class Hotel Residenz, Cologne
3 star hotel, 53 rooms

07/2006 – 03/2007

Office Manager

EduFaq LTD, London
Sponsoring Company for School Projects

07/2000 – 06/2006

Front Office Agent/ Reservation Golden Tulip Hotel Park Consul, Berlin

4 star hotel, 49 rooms

03/2000 – 07/2000

Barkeeper

Café Extrablatt, Berlin
<280 seats, terrace

03/1999 – 03/2000

Commis De Rang

Hotel Bleibtreu, Berlin
4 star hotel, 114 rooms, 2 F&B outlets, terrace

02/1998 – 03/1999

Front Office Agent

Best Western Parkhotel Potsdam
4 star hotel, 98 rooms, 2 F&B outlets, terrace