The goal of a help-desk day at the hotel is to examine pending questions regarding work flow in the areas of reservation, reception and sales organisation, and to discuss potential solutions for an optimised operation. The above-mentioned points will be discussed on site; implementation is carried out by the hotel staff themselves.

It is also possible to set priorities for the help-desk day, which will enable a more in-depth analysis of individual sectors, i.e. sales structure, yield management, or work flow.

Scope of service for one help-desk day

• Examination of work flow - which service do you provide for your guests
• Assessment and discussion of pending questions / topics
• Discussion of the hotel organisation (departments and service providers)
• Assessment of the sales structure and room sales